SMART HEALTH AUSTRALIA - PRIVACY POLICY
Austview Holdings P/L Trading as Smart Health Australia is a registered fundraising agency and is authorised to conduct fundraising in each state of Australia, on behalf of our charity clients. To conduct our fundraising operations, our employees are required to collect, store and transfer contact details to and from our charity clients. This Privacy Policy aims to provide a complete understanding of the processes that our organisation undertakes with relation to the handling of contact details.
Austview Holdings P/L Trading as Smart Health Australia and our charity clients are required by Privacy Amendment (Enhanced Privacy Protection) Act 2012 to comply with federally regulated Privacy Principals which outline the standards in which personal information is to be handled.
For the continuation of this Policy, Austview Holdings P/L Trading as Smart Health Australia will be referred to as Smart Health Australia.
KIND OF PERSONAL INFORMATION COLLECTED, HELD AND TRANSFERED
Smart Health Australia will only collect information which is relevant to conducting fundraising activities on behalf of their charity clients. This information will typically include a name, postal address, phone number and email address.
DATA COLLECTION AND STORAGE
Smart Health Australia abides by the Privacy Principals relating to Data Collection, more specifically we will;
Smart Health Australia collect data via three different methods;
From a Third Party Source - Charity
Smart Health Australia represents numerous charities for the purpose of conducting telephone fundraising. From time to time, our charity clients will provide us with contact details relevant to undertaking our contractual obligations.
From a Third Party Source – List Broker
Smart Health Australia also receive contact details from List Brokers on behalf of the charity, for the purposes of conducting telephone fundraising.
List Brokers are also required to operate in adherence with the principals outlined in the Privacy Amendment (Enhanced Privacy Protection) Act, 2012.
Directly from the Consumer
Fundraisers may confirm or request additional information directly from the consumer, during telephone contact. This information will only be used for the purpose of fundraising, on behalf of the identified charity client.
Smart Health Australia receives and delivers personal information data digitally, from charity clients and List Brokers, via a PCI Compliant data transfer system.
Smart Health Australia stores personal information in a secure location on our IT Infrastructure, at all times it is password protected until it is ready for transfer or use.
PURPOSE FOR COLLECTION OF PERSONAL INFORMATION
Smart Health Australia receives data from the abovementioned third party suppliers, for the purposes of conducting fundraising on behalf of its charity clients.
The data supplied contains contact details, the Fundraiser uses this to make contact with the consumer to discuss the specific charity purpose and on occasions request support for the charity. The fundraiser is required to confirm their identity, verbally, prior to commencement of the call.
The fundraiser will then either;
ACCESS AND CORRECTION HANDLING PROCEDURE
Requests for information or correction of information, can be requested by telephone, mail or email, the details of which can be found below:
Smart Health Australia
PO Box 27
Elsternwick, Victoria, 3185
Ph: 03 8554 6100
Email: Admin@sha.net.au
Smart Health Australia may request proof of identity prior to delivery of the personal information, for the purposes of consumers security
COMPLAINT HANDLING
Smart Health Australia welcomes feedback with regards to the performance of services and will investigate very seriously any complaint issued.
Consumers are directed to submit complaints in writing, either via mail or email at the address outlined above. It is important that address or contact details are provided by the Complainant, should a response be desired.
Once a complaint is received, it will be investigated and if requested, a response will be provided to the Complainant within 30 days. Any internal actions that have taken place as a result of the complaint, will be disclosed at the discretion of Smart Health Australia Management.
DISCLOSURE OF INFORMATION
Smart Health Australia shall not provide any personal details to overseas recipients.
OTHER
This privacy policy was updated in August 2021 and will be reviewed every 12 months thereafter.
All our employees have reasonable access to personal information in order to fulfil their employment duties. Employee have varying access to information which is relevant to the duties they undertake.
Austview Holdings P/L Trading as Smart Health Australia is a registered fundraising agency and is authorised to conduct fundraising in each state of Australia, on behalf of our charity clients. To conduct our fundraising operations, our employees are required to collect, store and transfer contact details to and from our charity clients. This Privacy Policy aims to provide a complete understanding of the processes that our organisation undertakes with relation to the handling of contact details.
Austview Holdings P/L Trading as Smart Health Australia and our charity clients are required by Privacy Amendment (Enhanced Privacy Protection) Act 2012 to comply with federally regulated Privacy Principals which outline the standards in which personal information is to be handled.
For the continuation of this Policy, Austview Holdings P/L Trading as Smart Health Australia will be referred to as Smart Health Australia.
KIND OF PERSONAL INFORMATION COLLECTED, HELD AND TRANSFERED
Smart Health Australia will only collect information which is relevant to conducting fundraising activities on behalf of their charity clients. This information will typically include a name, postal address, phone number and email address.
DATA COLLECTION AND STORAGE
Smart Health Australia abides by the Privacy Principals relating to Data Collection, more specifically we will;
- Collect only what is reasonably necessary for the purpose
- Only collect sensitive information with consent
- Only use lawful and fair means for collection
Smart Health Australia collect data via three different methods;
From a Third Party Source - Charity
Smart Health Australia represents numerous charities for the purpose of conducting telephone fundraising. From time to time, our charity clients will provide us with contact details relevant to undertaking our contractual obligations.
From a Third Party Source – List Broker
Smart Health Australia also receive contact details from List Brokers on behalf of the charity, for the purposes of conducting telephone fundraising.
List Brokers are also required to operate in adherence with the principals outlined in the Privacy Amendment (Enhanced Privacy Protection) Act, 2012.
Directly from the Consumer
Fundraisers may confirm or request additional information directly from the consumer, during telephone contact. This information will only be used for the purpose of fundraising, on behalf of the identified charity client.
Smart Health Australia receives and delivers personal information data digitally, from charity clients and List Brokers, via a PCI Compliant data transfer system.
Smart Health Australia stores personal information in a secure location on our IT Infrastructure, at all times it is password protected until it is ready for transfer or use.
PURPOSE FOR COLLECTION OF PERSONAL INFORMATION
Smart Health Australia receives data from the abovementioned third party suppliers, for the purposes of conducting fundraising on behalf of its charity clients.
The data supplied contains contact details, the Fundraiser uses this to make contact with the consumer to discuss the specific charity purpose and on occasions request support for the charity. The fundraiser is required to confirm their identity, verbally, prior to commencement of the call.
The fundraiser will then either;
- Collect additional information from the consumer to process a payment
- Confirm with the consumer their details for the purpose of sending correspondence, upon approval by the consumer
- Store feedback from the consumer for future actions, this could include but is not limited to, the following;
- The consumer is not interested
- The consumer requests no further contact from the charity
- The consumer would like the charity to call them at another specified time
- Updated on our internal secure database, for future reference, comparison, payment processing or mail delivery
- Delivered to the charity client via a PCI Complaint secure data transfer system
ACCESS AND CORRECTION HANDLING PROCEDURE
Requests for information or correction of information, can be requested by telephone, mail or email, the details of which can be found below:
Smart Health Australia
PO Box 27
Elsternwick, Victoria, 3185
Ph: 03 8554 6100
Email: Admin@sha.net.au
Smart Health Australia may request proof of identity prior to delivery of the personal information, for the purposes of consumers security
COMPLAINT HANDLING
Smart Health Australia welcomes feedback with regards to the performance of services and will investigate very seriously any complaint issued.
Consumers are directed to submit complaints in writing, either via mail or email at the address outlined above. It is important that address or contact details are provided by the Complainant, should a response be desired.
Once a complaint is received, it will be investigated and if requested, a response will be provided to the Complainant within 30 days. Any internal actions that have taken place as a result of the complaint, will be disclosed at the discretion of Smart Health Australia Management.
DISCLOSURE OF INFORMATION
Smart Health Australia shall not provide any personal details to overseas recipients.
OTHER
This privacy policy was updated in August 2021 and will be reviewed every 12 months thereafter.
All our employees have reasonable access to personal information in order to fulfil their employment duties. Employee have varying access to information which is relevant to the duties they undertake.