WHAT WE DO

 

At SHA, we are very much data driven, holding firm where the information charities possess on their donor database is the key to realising outstanding results.  SHA works in partnerships with its clients to align donor database growth strategies with the following programs:

  • Donor Renewal

  • Lapsed Donor Renewal

  • Raffle Conversion

  • Regular Giving Pledge Conversion

  • Regular Giving Upgrade

  • Unpaid Pledges

SHA offers a full turn-key solution to provide the highest level of service to our client partners in:

  • Tele-fundraising Management

  • Cash/Cheque donation banking & receipting

  • Mail processing, dispatch and fulfilment

  • Script development & design

  • Pledge letter and receipt design

  • Database organisation strategy

  • Marketing program initiatives

  • Recruitment Management

  • Training & Development

  • Campaign Strategy & development

  • Database analysis

Our competitive advantage lies in the fact that we specialise in strategic redirection of donor motivation. Through the millions of telephone outbound calls that SHA has made over the past decade – to potential and existing donors – we have developed a high level of excellence and market recognition for building loyalty based donors, with a focus of maximising profit yield per donor.

At SHA, we understand that no tele-fundraising campaign is the same.  Our client partner’s objectives, although similar on the surface, require careful, methodical planning, resulting in the implementation of tailor-made holistic strategies that will deliver on client needs.

Over the past decade, SHA has helped client partners:

  • Raise millions of fundraising income

  • Recruit monthly donors at a profit

  • Reactivate lapsed and dormant donors

  • Realise highest ever response rates on acquisition

  • Recruit and provide ongoing professional training and development to key fundraising staff

  • Upgrade donors

  • Win 5 FIA awards for excellence

The SHA Guarantee

  • Working with us, our client partners can expect to:

  • Achieve quality and competitive results through ethical fundraising

  • Receive timely expert advice and guidance on running effective telephone fundraising and CRM campaigns

  • Achieve best possible fundraising results

  • Work with a service provider who keeps abreast of current fundraising best practice standards

 

--Your reputation is our reputation--